Information You Provide Us
In order to provide you with the Services we may ask you for Personally Identifiable Information (“Personal Information”). Personal Information includes but is not limited to your name and email address. Depending on the Services you request, Personal Information may also include addresses, phone numbers, IP addresses, credit card information, usernames, passwords, and other information you provide voluntarily that may be considered Personal Information. Alternate DNS collects and uses such information only insofar as is it deems reasonably necessary in order to provide our Services, for us to manage and send you notices regarding your account, and for us to send you notices regarding the Services. Subject to compliance with applicable law or contractual obligations, this information will be stored for as long as necessary to provide these Services plus a reasonable time thereafter to comply with our archiving and restoration policies.
If you email us through any of the contact us links on our Website, if you submit a request for information through our Website or if you submit a support ticket through our Website we may ask you for Personal Information including but not limited to your name and email address in order to respond to your questions, comments and requests. If you choose to correspond with us via email, we may retain the content of your email messages, your email address and our correspondence with you.
Service Usage Information
When you use our Services, Alternate DNS stores certain DNS, IP address and related information about you to improve the quality of our Service, to provide you with Services and for internal business and analysis purposes. For example, Alternate DNS runs a Domain Name System (DNS) service. DNS translates a domain name (e.g., http://www.example.com) into the corresponding numerical address (e.g., 126.96.36.199) that allows your system to access the domain over the network.
Cookies, Clear GIFs, Clickstream and Browser Information
Our third-party advertising partners employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our Website by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to your Personal Information.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
We may receive, collect and store certain other types of information whenever you interact with us and our Websites, including, without limitation, your Internet Protocol address, your domain name, the pages you visit on the Websites; other information such as the browser type, language preference, referring site, the date and time of each visitor request and any search terms you have entered on our Website or a referral website; and other web usage activity and data logged by our web servers. Alternate DNS uses this information to better understand how Alternate DNS’ visitors use its Websites and for internal system and website administration. We do not tie this information to your Personal Information.
Use and Disclosure of Personal Information
Alternate DNS does not share, rent, trade or sell your Personal Information with third parties, except as described in this Policy. If you do provide us with Personal Information, we will only use it for the purposes described where it is collected or to deliver the Services you requested, and we will not sell, license, transmit or disclose this information outside of Alternate DNS unless (1) you expressly authorize us to do so, (2) it is necessary to allow our trusted service providers or agents (such as address list hosting companies, advertising and analytic companies, billing service providers, email service providers, search providers, security providers, live chat software providers and other similar service providers) to provide products or services for us or you, (3) it is disclosed to entities that perform marketing services on our behalf or to other entities with whom we have joint marketing agreements, (4) it is necessary in connection with a sale of all or substantially all of the assets of Alternate DNS or the merger of Alternate DNS into another entity or any consolidation, share exchange, combination, reorganization, or like transaction in which Alternate DNS is not the survivor, or (5) otherwise as we are required or permitted by law. Also, we reserve the right to fully use and disclose any information that is not Personal Information (such as statistics, most frequented domains, phishing attempts blocked by our Services).
If you send us a request, inquiry, feedback or other comments (for example via a support email or via one of our feedback mechanisms), we reserve the right to edit and republish it in our Knowledge Base, which is displayed on our Websites, in order to help us clarify or respond to your request or to help us support other users with similar issues.
We post customer testimonials on our Websites which may contain Personal Information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to request that your testimonial be removed you may contact us here.
Updating, Correcting or Deleting Personal Information and Alternate DNS Accounts
You may correct, update, or delete your Personal Information by accessing it through the edit account information page or by emailing our Customer Support. If emailing Customer Support, please allow us a reasonable period of time in order to satisfy your request.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Privacy of Minors
Alternate DNS recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Our Websites and Services are not intended for children. We do not knowingly collect Personal Information from anyone under the age of 13.
Visiting our Website from Outside of the United States
If you are visiting our Websites from outside of the United States or otherwise contacting us from outside of the United States, please be aware that your Personal Information may be transferred to, stored or processed in the United States, where many of our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By using our Services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.
Social Media Features and Widgets
General Terms and Conditions of Use